This is the first in a new set of drama resources for the classroom. The 20 cards in the resource provide scenarios for role play/improvisation in the classroom. Each card provides a scenario for a customer making a complaint in a shop.

The role play could involve just the customer and the shop assistant. It could be further developed by including a companion with the customer (eg. a friend, mother, child, work companion etc.) and/or a shop manager. This would be a great lesson to integrate into a “Shopping” theme in the classroom.

Full details on how to approach this drama lesson in the classroom are included in the resource pack. It is suggested that the cards are laminated after they are printed so that they can be re-used again and again. If you wish, you can print the resource two to a page in your printer settings to reduce the size of the cards.

Let me know in the comments below how you get on using this resource.

(.pdf file 1.06 MB)

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